Don't be afraid to ask open questions

Don't be afraid to ask open questions

Sometimes I talk with organisations that consider it too challenging to ask open questions when seeking feedback from their customers or public. Instead they consider it safer to ask closed, tick the box survey questions.....There is no need to panic though – don’t deploy the life boats just yet! There are solutions available that support an open-ended questioning approach.

Five years on and children are turning Christchurch city’s shared ideas into reality

Five years on and children are turning Christchurch city’s shared ideas into reality

Share an Idea was an unprecedented initiative which allowed the people of Christchurch to do many things – share, care, gather, dream and look ahead, following the 2011 earthquakes.  I remember one of the themes that emerged was a desire to provide children who visit the city with something fun to do, as old central Christchurch had no playgrounds and was pretty sterile for children.