Sometimes I talk with organisations that consider it too challenging to ask open questions when seeking feedback from their customers or public. Instead they consider it safer to ask closed, tick the box survey questions.....There is no need to panic though – don’t deploy the life boats just yet! There are solutions available that support an open-ended questioning approach.
Patrick was in Melbourne recently to initiate analysis of the Future Melbourne 2016 public engagement process. With over 950 ideas posted to the website and 350 surveys completed, this initiative to mould Melbourne’s future is a fantastic example of how modern information capture tools can engage with citizens in a large city.
Share an Idea was an unprecedented initiative which allowed the people of Christchurch to do many things – share, care, gather, dream and look ahead, following the 2011 earthquakes. I remember one of the themes that emerged was a desire to provide children who visit the city with something fun to do, as old central Christchurch had no playgrounds and was pretty sterile for children.
It has been great to finish the year with a project for the City of Melbourne, analysing all the comments received on the draft plan for University Square. I caught up with the nice folk at the City when I visited for the World Cup Final earlier in the year.