Projects By Focus
Net Promotor Score assessment ~ St Margaret’s College
As part of its commitment to continual improvement, Christchurch’s St Margaret’s College regularly engages with its parent community to discern levels of satisfaction and areas for further development. To streamline this process out of respect for the time constraints on busy families, the College engaged Global Research to create an efficient yet meaningful survey on the education St. Margaret’s College is providing to students, as perceived by their parents.
Ongoing customer Survey ~ EA Networks (2019, 2021 & 2023)
Prior to 2019, EA Networks had been conducting customer and contracting services surveys every two years. Global Research was contracted by EA Networks to help with this research.
Customer Experience Surveys ~ Hanmer Springs Thermal Pools and Spa
Hanmer Springs thermal pools has proven a popular destination for those seeking rest and recreation for over 150 years.
Perceptions Study ~ Christchurch and Canterbury Tourism
In 2017, against the backdrop of reduced tourist numbers to Christchurch following the 2010/2011 earthquakes, the region’s Regional Tourism Organisation (RTO) sought to assess the opinions of North Island residents on the city as a domestic tourism destination.
Consumer Home Performance Preferences – Perceptions From Industry Experts ~ BRANZ
BRANZ (Building Research Association New Zealand) sought to gain a deeper understanding of what was driving consumer decision making while buying or building a home, specifically with regards to building performance.
Finding out what Lincoln University students want ~ Lincoln University Student Experience
Lincoln University sought to gain an in-depth understanding of current perceptions and future preferences for Lincoln University student experience. The research was important as the institution strives to ensure it provides a continually improved campus and experience for its students.
Highly ranked Christchurch hotel knows its guests ~ Commodore Airport Hotel
The Commodore Airport Hotel is one of Christchurch’s finest. The recent opening of its new wing and ongoing popularity are testament to it continually aspiring to be the best and achieving that aspiration.