Prior to 2019, EA Networks had been conducting customer and contracting services surveys every two years. Global Research was contracted by EA Networks to help with this research. Our aim was to combine these two research activities into one, and target three key areas of investigation:
Customer satisfaction, focusing on core services, communication, pricing & value, image, and reputation;
Contracting services, focusing on efficiency, outcome, and communication;
Brand awareness.
In late 2022, the Christchurch City Council (CCC) sought the opinions of people in the Whakaraupō Lyttelton Harbour and Koukourarata Port Levy areas to assist with the Coastal Hazards Adaptation Planning programme. The purpose of the research was to better understand local and community values and priorities in relation to the coastal environment now and in the future, as the impacts of climate change are felt through increased coastal flooding, erosion, and rising groundwater.
Wellington City Council existing public engagement results for insights re-interpreted to inform planning for the 2023 Long Term Plan. Understanding the value in the information collected over successive years and wanting to ensure the best use is made of their resources, they asked Global Research to reconsider existing data, and repurpose it to tell a story about what the community thinks and feels about priorities, challenges, and opportunities for the city.
Hanmer Springs thermal pools has proven a popular destination for those seeking rest and recreation for over 150 years. The Hanmer Springs Thermal Pools and Spa marketing team aims to understand the attitudes and preferences of its visitors and regularly surveys pool guests as part of a dedicated strategy to provide a top-class customer experience.
The Wellington Central Library was closed to the public in March 2019 due to new guidelines for concrete buildings revealing a high level of potential failure in a significant earthquake.
A public engagement consultation ran between 27 July and 7 September 2020 to examine preferences for the Central Library redevelopment. The consultation process invited the public to comment on five options for a redevelopment of the Central Library, three with different levels of remediation, and two which proposed a new build.
BRANZ (Building Research Association New Zealand) wanted to gain a deeper understanding of what was driving consumer decision making while buying or building a home, specifically with regards to building performance. The aim of the project was to examine how building performance of new and existing houses might be improved, and what barriers are operating to the improvement of building performance generally.
Planning for Growth builds on the goals from Our City Tomorrow — Wellington’s Ten Year Plan — and includes a review of the Wellington Urban Growth Plan, as well as the District Plan — both of which impact and shape Wellington's urban environment.
In the next 30 years, Wellington is projected to become home to 50,000 to 80,000 more people. That will have a big impact on the city — not just on where people live, but how they live. Wellingtonians had their say via an online survey on the pros and cons of four growth scenarios proposed to accommodate anticipated population growth.
In 2018 the Ministry of Education implemented a visioning exercise to jumpstart a series of conversations aimed at building the world’s best education system. The Ministry of Education hosted a variety of events to ensure diverse representation of views were captured. Events included public workshops, seminars, and a comprehensive online survey designed to elicit responses from anyone with an interest in education.
Let’s Get Wellington Moving (LGWM) is a partnership between Wellington City Council, Greater Wellington Regional Council, and the NZ Transport Agency. It is working with the people of Wellington to develop a transport system that supports their aspirations for how the city looks, feels, and functions. The programme partners want to support Wellington’s growth while making it safer and easier for you to get around.
Medicins Sans Frontieres (MSF), also known as Doctors Without Borders, is an international charity dedicated to humanitarian work in conflict zones and countries affected by endemic disease. Global Research was contracted to establish New Zealander’s awareness and knowledge of the Medecins Sans Frontiers brand, and to conduct a comparison following a nationwide advertising campaign to establish how brand recognition was affected.
Tauranga City Council (TCC) developed a Long-Term Plan (LTP) for 2018-2028 for the vision, direction, budget, and work plan of Tauranga over the next ten years. TCC sought public feedback regarding the LTP and insight into what the Tauranga community wanted for their city and how they thought it should be funded.
The Bay of Plenty Regional Land Transport Plan 2018 (RLTP) was developed as a single strategic document by all Councils within the Bay of Plenty to seek central government funding for improvements to the region’s transport network. A list of prioritised proposed activities was presented in the RLTP demonstrating which aspects of the transport network would be preferentially funded. These activities included improvements for road safety, active and public transport, and roading infrastructure.
A public engagement process was conducted to receive feedback from members of the public and stakeholders on the RLTP. Over 1,300 submissions were received from members of the public and stakeholders.
In 2013 the five Lincoln Hub Partners embarked on an ambitious plan to bring their organisations closer together to deliver greater land based sector returns for New Zealand. New Zealand’s economic, social and environmental future is dependent on this improvement as this sector currently returns 30% of GDP and the New Zealand Government’s aim is to increase this to 40% by 2025. GDP growth will not be cost-free however, as the sector is based on the use of natural resources; the aim is to increase productivity and economic returns, while at the same time reducing environmental impacts.
The Lincoln Hub aims to deliver its collaboration physically, scientifically and operationally at Lincoln in Canterbury New Zealand.
Sport Assisting Youth Now (SAY Now) is a collaborative education awareness approach to reducing alcohol-related harm through sports clubs. SAY Now provides a forum for bringing together sporting role models and key stakeholders (e.g. health professionals, NZ Police, local government, Accident Compensation Corporation) to raise awareness of alcohol-related harm with young people in sport settings.
Lincoln University was significantly impacted by Canterbury’s 2010 - 2011 earthquakes, with damage to its two largest science buildings resulting in 40% of its academic floor space being deemed permanently unusable.
In order to secure financial assistance for replacement facilities from the New Zealand Government, the University was requested to prepare a New Zealand Treasury Better Business Case.
In 2014 CERA developed a draft residential chapter titled A Liveable City to add to the Christchurch Central Recovery Plan. The draft chapter proposed some changes to the Christchurch City Plan (the District Plan). Global Research was contracted to develop a questioning approach which efficiently and effectively measured stakeholders’ and citizens’ opinions on the draft chapter and to also complete the collation, synthesis, analysis and reporting on all received comments.
The Commodore Airport Hotel is one of Christchurch’s finest. The recent opening of its new wing and ongoing popularity are testament to it continually aspiring to be the best and achieving that aspiration.
Hotel management saw the need to refresh how it was measuring guest satisfaction with its facilities and services. Its aim was to find out from those who matter most, their guests: what is being done well; what can be improved; and to pick up ideas for doing things better. It also wanted to learn as much as possible from the comments offered by guests through social media, such as TripAdvisor.
