Survey Design and Analysis

Victoria’s 30-year infrastructure strategy ~ Mosaic Lab | Infrastructure Victoria

Victoria’s 30-year infrastructure strategy ~ Mosaic Lab | Infrastructure Victoria

Every 3 to 5 years, Infrastructure Victoria updates their 30-year strategy and makes recommendations to the Victorian Government on how to address infrastructure challenges. Major challenges facing the region that present infrastructure opportunities are climate change, fair access, future shocks and disruption, and the economy. In the beginning of 2023, it was time to engage with the public to give them the opportunity to influence and shape the direction of the updated strategy to be published in 2025.

Global Research’s role was to design a survey that could adequately assess the infrastructure priorities of respondents, while taking into consideration constraints to funding and options, and to present the survey results in an easily digestible and informative way. The aim of this survey was for respondents to make trade-offs between future options and, through this, communicate priorities.

Ongoing customer Survey ~ EA Networks (2019 and 2021)

Ongoing customer Survey ~ EA Networks (2019 and 2021)

Prior to 2019, EA Networks had been conducting customer and contracting services surveys every two years. Global Research was contracted by EA Networks to help with this research. Our aim was to combine these two research activities into one, and target three key areas of investigation:

  • Customer satisfaction, focusing on core services, communication, pricing & value, image, and reputation;

  • Contracting services, focusing on efficiency, outcome, and communication;

  • Brand awareness.

Cycleways Survey ~ Christchurch City Council

Cycleways Survey ~ Christchurch City Council

In 2020, The Christchurch City Council wanted to track how the developing cycleway network was perceived by both users and residents living on cycleway routes. To find out how people experience the newly constructed cycleways, CCC commissioned Global Research to repeat and build on a survey they conducted in 2018 which examined cycleway perceptions.

Examining reactions to new cycleways feeds into a broader set of Christchurch City Council aims to provide safe, convenient, comfortable, and attractive options for city travel.

Tracking guest satisfaction ~ Patterson Hospitality Group

Tracking guest satisfaction ~ Patterson Hospitality Group

The Patterson and Ward families have a long history of dedication to guest satisfaction, including for over 50 years at Christchurch’s Commodore Hotel. In the last seven years their hotel ownership has expanded to include the Hotel Montreal (Christchurch) and the Queenstown Park Boutique Hotel. Global Research has been privileged to partner with them for over 10 years to inform their guest satisfaction and other business decisions with ongoing and one-off pieces of research.

Perceptions Study ~ Christchurch and Canterbury Tourism

Perceptions Study ~ Christchurch and Canterbury Tourism

In 2017, against the backdrop of reduced tourist numbers to Christchurch following the 2010/2011 earthquakes, the region’s Regional Tourism Organisation (RTO) sought to assess the opinions of North Island residents on the city as a domestic tourism destination. They wanted to see what perceptions people have about Christchurch, their reasons for visiting/not visiting, and what might draw more visitors.

Consumer Home Performance Preferences – Perceptions From Industry Experts ~ BRANZ

Consumer Home Performance Preferences – Perceptions From Industry Experts ~ BRANZ

BRANZ (Building Research Association New Zealand) wanted to gain a deeper understanding of what was driving consumer decision making while buying or building a home, specifically with regards to building performance. The aim of the project was to examine how building performance of new and existing houses might be improved, and what barriers are operating to the improvement of building performance generally.  

Oslo plans for quality human experiences in public spaces ~ Gehl Architect’s Public Space Public Life survey

Oslo plans for quality human experiences in public spaces ~ Gehl Architect’s Public Space Public Life survey

Oslo’s population is projected to grow by 30% over the next 15 years from its current 600,000 to around 800,000. With this growth comes development opportunities as well as some challenges. As Oslo grows its goals are to increase activity, urban life and safety perceptions and ultimately improve cultural activity and business returns.

Christchurch's Central Recovery Plan Liveable City Chapter ~ Canterbury Earthquake Recovery Authority(CERA)

Christchurch's Central Recovery Plan Liveable City Chapter ~ Canterbury Earthquake Recovery Authority(CERA)

In 2014 CERA developed a draft residential chapter titled A Liveable City to add to the Christchurch Central Recovery Plan. The draft chapter proposed some changes to the Christchurch City Plan (the District Plan). Global Research was contracted to develop a questioning approach which efficiently and effectively measured stakeholders’ and citizens’ opinions on the draft chapter and to also complete the collation, synthesis, analysis and reporting on all received comments.

Highly ranked Christchurch hotel knows its guests ~ Commodore Airport Hotel

Highly ranked Christchurch hotel knows its guests ~ Commodore Airport Hotel

The Commodore Airport Hotel is one of Christchurch’s finest. The recent opening of its new wing and ongoing popularity are testament to it continually aspiring to be the best and achieving that aspiration.

Hotel management saw the need to refresh how it was measuring guest satisfaction with its facilities and services. Its aim was to find out from those who matter most, their guests: what is being done well; what can be improved; and to pick up ideas for doing things better. It also wanted to learn as much as possible from the comments offered by guests through social media, such as TripAdvisor.

Turning information into insight